SupportWizard

FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html). With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (http://www.supportwizard.com/customershow.htm). The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset tracking, Sales Automation, Escalation, Workflow, and Email management within a 100% web interface. It can be purchased or hosted on our servers. A fully customized implementation and training takes just 3-4 days and the software comes with an unconditional money back satisfaction guarantee. SupportWizard is licensed as freeware, full size of the download is 36 MB. You can download a free version of SupportWizard by following download link at Free Downloads section of this page. SupportWizard is developed or distributed by SupportWizard.

Software Screen Shot

FAQ and isssue tracking software. Winner of the User Choice Award

Related Software

choice gold award unconditional money back money back satisfaction team efficiency dynamic faq sales automation web interface customer satisfaction satisfaction guarantee customer retention tracking software choice award escalation iccm workflow implementation servers

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Publisher:

SupportWizard

Cost:

Freeware

License Type:

Shareware

File Size:

36 MB

Release Date:

5/5/2004

Platforms: Win 3.1x, Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, XP, Windows 2000, Windows CE, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, MAC 68k, Mac PPC

Keywords: unix faqs automated customer support help desk technical trouble tickets asset management expert systems bug call tracking help desk software support software helpdesk help desk tools problem management best faq

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